Below are examples of organisational re-engineering consultancies that have been previously undertaken by Quantum Consulting Australia.

Organisational Re-engineering:

Benchmarking and Cost Benefit Analysis of DLSN

Quantum Consulting was engaged to undertake a cost benefit analysis and benchmarking exercise of the Defence Learning Services Network (DLSN). The project involved the following:

Determine the DLSN scope and cost of activity/services.

Identify and report on the scope of current services of the DLSN and detail the type of service, the key operational functions and the outputs (outputs measured over the last three years).

Cost the DLSN services. This considered staff costs and overhead expenditure. The costs were broken down by the service supplied.

Conduct a cost / benefit analysis against the activity.

The results of the above were utilised to conduct a cost / benefit analysis; the analysis required the opinion of both customers and management of the DLSN on services and performance.

Benchmark against industry best practice.

A benchmarking exercise of the DLSN services was undertaken against industry best practice. This also considered the feasibility of outsourcing the DLSN activity and possible efficiency improvements for the DLSN. The benchmark analysis considered the risks involved to Defence, including:

RTO management;

internal and external reputation risks;

long-term sustainability issues; and

cost risks associated with contracting RTO services – i.e. lessons learnt from past experiences.

Review of the Provision of Business Advisory Services by Third Party Providers

Quantum Consulting Australia were engaged to conduct a review of the SBC Program and SBC Network for the Small Business Development Corporation.

This Project was to review the SBDCs current use of third party providers (Small Business Centres) to deliver business advisory services and provide recommendations on future design, governance framework, outcome measures and service type that best fits the current and future requirements of small businesses in Western Australia.

The Review considered the following:

Assess the aims/objectives and the performance of the existing SBC Program in delivering business advisory services on behalf of the SBDC

Assess the service delivery method and the potential of the existing SBC Program in delivering business advisory services on behalf of the SBDC

Assess the current geographic spread of centres in line with existing State Government strategies (e.g.: SuperTowns, PilbaraCities) and identify areas that may be under or over serviced

Assess possible future service delivery needs and whether the current model meets these requirements in the most effective and efficient way

Investigate whether measures relating to performance of the Program and individual Centres accurately reflect the contribution the Program makes to the State’s economy

Review SBDC’s governance and administration of third party providers, specifically in regard to their effectiveness, efficiency and productivity

Identify other (non-SBC) government and private sector providers of synergistic services to small business and assess leverage potential for the Program

Identify ‘Best Practice’ methods of delivering similar services

The Review built an understanding of the governance framework, funding arrangements and operational processes within the SBC Program and consulted numerous stakeholders to the Program. From the analysis of this data, elements of future business models were developed and assessed for appropriateness to alignment with the SBDCs strategic direction and the objectives of the SBC Program.

Sponsorship Review

Quantum Consulting was engaged by Healthway to undertake a review and then implement a revised Sponsorship Program delivered by Healthway.

In particular, the consultancy included:

Examining and redesigning current sponsorship processes and business workflows to ensure they best and most efficiently support the new sponsorship program direction.

Developing a standardised sponsorship funding selection model and criteria.

Investigating acquittal and reporting requirements for sponsored organisation across all sponsorship portfolios, identify areas for improvement, and implement the agreed directions.

Reviewing Sponsorship Agreements to reflect the new sponsorship program directions including the introduction of assessment, funding, performance management and evaluation mechanisms of best fit within each specific category of sponsorship. This included the introduction of milestone and performance-based funding structures.

Reviewing the Healthway operational structure and recommending a structure that is most supportive of the new sponsorship direction, including any necessary amendment or development of job descriptions.

Examining workflow processes and general contract arrangements with not-for-profit organisations providing support services (on behalf of Healthway) for Healthway sponsorships and recommending and implementing process improvements.

Assisting the Executive Director to oversee an effective change management process.

Facilitate the Establishment of Training Councils

Quantum Consulting was engaged by the Department of Education and Training to facilitate the establishment of the new Training Council bodies arising from the Review of Industry Training Advisory Arrangements in Western Australia.

The services included:

Facilitating discussions between ITABs to bring the proposed groups together to form the new Training Council bodies.

Facilitating discussions to get appropriate peak industry representation on the committees of management.

Facilitating discussions between ITABs to establish their new Committees of Management.

Supporting the development of a Transition Plan.

Indigenous Housing Organisation

Quantum Consulting assisted an Indigenous Housing Organisation (IHO) in the development of its policies, procedures and a governance framework.

Quantum Consulting made an assessment of the existing capacity and capabilities of the organisation in order to deliver Indigenous housing management services and developed a project plan with key stakeholders regarding the prioritisation of key actions to ensure the organisation developed into a high performing entity. The consultancy also provided induction and training to staff on the new policies and procedures.

Quantum Consulting assisted the IHO in gaining a clear understanding of the governing committee and 'buy in' on what was to be achieved and who was to be responsible for delivery. The development of operating policies and procedures enabled the client to conduct its business affairs in an appropriate governance and accountability framework. This consultancy has enabled the organisation to expand its scope of services to include further aboriginal communities within its management services.

Funding Process Review – Stage One

Quantum Consulting undertook a funding process review on behalf of the Department of Culture and the Arts through the Development and Strategy Directorate. The Stage One process focused on identifying best practice, and analysing the cost effectiveness of the processes undertaken in administering funding. This included analysing the cost efficiency of the delivery of the Department’s funding program, examining the grants delivery processes and structure, and identifying recommendations to improve funding process delivery and changes to funding processes and procedures.

Development of an Integrated Assurance Framework for Education Providers (Stage One)

Quantum Consulting was engaged by a Department to undertake the Development of Stage One Requirements for an Integrated Assurance Framework for Education Providers. The goal of the project was to enhance the effectiveness and efficiency of the Department by developing an integrated assurance framework for the regulation of providers that spans the education and training sectors in Western Australia. This included reviewing the regulatory functions undertaken and developing options for an integrated framework for the registration of providers across educational sectors.