Quantum Consulting Australia deliver the following organisational re-engineering services:

Change Management

Business Process Management

i) Change management:

The first step in managing change is building awareness around the need for change and creating a desire among employees. During change management consultancies Quantum Consulting ensures that staff involved in organisational change are aware of the reasons for change and the risks associated with not changing.

Quantum Consulting has identified that effective change management involves a shift in attitudes or work routines. There are important influences on the success of change management. These include leadership style, communication, and a unified positive attitude to the change among the workforce.

To achieve change management, Quantum Consulting undertakes the following five steps with clients:

Defining the scope of change management and specific change management systems

Clarifying the end point

Planning how to achieve the change

Achieving the transition

Continuing to ensure the change is sustained

ii) Business Process Management:

Quantum Consulting has experience in Business Process Management which involves the redesign of processes within an organisation to raise performance.

Quantum Consulting has strong experience in developing Process maps which document work flow and act as a tool to:

Increase efficiency

Eliminate non-value-added activities

Reduce cycle time

Expand service capabilities

Simplify work flow

Minimise dependencies

Gain buy-in and organisational support for change

Quantum Consulting’s Business Process Management (BPM) implementation involves a 6 step approach that encompasses all of the following phases:

Identifying BPM goals in line with organisational objectives

Evaluating and documenting existing processes

Designing and documenting new BPM processes

Simulating new processes using a BPM model and dividing them into components

Planning for organisational change, including introducing cultural changes gradually

Establishing a performance assessment framework and key performance indicators (KPIs)