Quantum Consulting Australia deliver the following organisational re-engineering services:
Change Management
Business Process Management
i) Change management:
The first step in managing change is building awareness around the need for change and creating a desire among employees. During change management consultancies Quantum Consulting ensures that staff involved in organisational change are aware of the reasons for change and the risks associated with not changing.
Quantum Consulting has identified that effective change management involves a shift in attitudes or work routines. There are important influences on the success of change management. These include leadership style, communication, and a unified positive attitude to the change among the workforce.
To achieve change management, Quantum Consulting undertakes the following five steps with clients:
Defining the scope of change management and specific change management systems Clarifying the end point
Planning how to achieve the change
Achieving the transition
Continuing to ensure the change is sustained
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ii) Business Process Management:
Quantum Consulting has experience in Business Process Management which involves the redesign of processes within an organisation to raise performance.
Quantum Consulting has strong experience in developing Process maps which document work flow and act as a tool to:
Increase efficiency
Eliminate non-value-added activities
Reduce cycle time
Expand service capabilities
Simplify work flow
Minimise dependencies
Gain buy-in and organisational support for change
Quantum Consulting’s Business Process Management (BPM) implementation involves a 6 step approach that encompasses all of the following phases:
Identifying BPM goals in line with organisational objectives
Evaluating and documenting existing processes
Designing and documenting new BPM processes
Simulating new processes using a BPM model and dividing them into components
Planning for organisational change, including introducing cultural changes gradually
Establishing a performance assessment framework and key performance indicators (KPIs)
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